Terms and conditions

Payment and sales:

  • Payments can be made by credit card (Visa, MasterCard) and Paypal. The two payment options are processed through Paypal checkout. 

Shipping: 

  • Free shipping for orders over 250 Australian dollars.
  • 10 Australian dollars for standard shipping within Australia.
  • 15 Australian dollars for Express shipping/DHL.
  • Additional charges apply for international orders.

Delivery:

  • We strive to deliver your goods to you as soon as we can. 
  • Please allow 2-5 business days for DHL deliveries within Australia.
  • Normal shipping takes 5-8 working days.
  • International deliveries may take 7-12 business days.

Lost items:

  • We will assist in investigating lost items as best as we can. Once parcels have been lodged with Australia post, it is then the property of Australia post and we are therefor not legally responsible for your lost item.

Refund and return:

  • Customer satisfaction is our absolute priority. We will gladly refund faulty items or if the item is not as described, by exchanging the item or refund your credit card. All returns are subject to us receiving the items within 7 days purchase. Items must be return in new original condition. we do not refund items based on change of mind or incorrect sizing purchase and store credit will be issued as alternative. However manufacturing faulty items will be fully refunded.

Privacy

  • Ayak Clothing does not collect or store your personal or credit card information. We do not provide your information to third parties; unless it is only for the purpose of assisting with your purchase.

Consent

  • We will never provide your information to third parties without your consent.

Communication and market

  • We welcome all constructive feedback in order to improve our customer service and all feedback can be emailed to Ayak clothing.

Protecting your security 

  • We may use personal information to fulfil necessary anti-fraud checks. This information may be provided to a fraud prevention agency. This is done only to confirm identity for security purposes.